Shipping policy

At STEL, reliable delivery is an essential part of the customer experience. Every order is carefully processed and dispatched to ensure products arrive safely, on time, and in excellent condition.

UK Shipping

STEL currently offers free standard shipping on all UK orders.

  • Delivery Time: 7–12 business days
  • Shipping Cost: Free
  • Coverage: All mainland UK addresses

Delivery times are estimates and begin from the date the order is dispatched, not the date it is placed.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

During this time, each order is prepared, quality-checked, and securely packaged before being handed to the courier. Orders placed on weekends or public holidays are processed on the next working day.

Once dispatched, customers will receive a confirmation email with tracking details where available.

Delays and Exceptional Circumstances

While STEL aims to meet all delivery estimates, occasional delays may occur due to:

  • Weather conditions
  • Courier network disruptions
  • High seasonal demand
  • Customs or logistics checks

In such cases, customers will be informed where possible, and support will remain available until delivery is completed.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information at checkout.

STEL is not liable for delays or failed deliveries caused by incorrect, incomplete, or outdated address details. If an order is returned due to address issues, re-delivery may require an additional processing period.

Lost or Missing Packages

If an order has not arrived within the estimated delivery timeframe, customers should contact STEL support as soon as possible.

Each case is reviewed individually, and appropriate action will be taken in coordination with the courier.

Lost or Missing Packages

If an order has not arrived within the estimated delivery timeframe, customers should contact STEL support as soon as possible.

Each case is reviewed individually, and appropriate action will be taken in coordination with the courier.

Contact Information

For any questions regarding shipping, order status, or delivery concerns, please contact:

Email: help@stelcookware.co.uk